How do i get mweb

My cellphone cannot receive calls or mail messages. Really getting tired of struggling to get hold of anybody. Have to agree with every comment above. Have been with mweb for many years. Looks like they are not interested in old clients just concentrating on new business. The bigger they get the more problems. I have spent the past 3 weeks on the phone with numerous technical assistants to get some support to sort out my problem.

I am not receiving emails and this has impacted on my work. I am so frustrated by the poor service of M Web. Apart from waiting in the queue for so long, today as I just get through to a person, I am cut off and have to start again.

And most important, not one senior manager is available so that I can escalate my complaint directly to them. Now my call has been escalated to another technical supervisor second time in 2 weeks and I am not sure when to expect this call. M Web you are a big disappointment. You should be boycotted as a service provider so that you can feel the effects of your actions or rather inactions.

Maybe this message on a public platform will have someone listening. Or maybe not. Is this a joke??? Customer service is clearly not a priority especially when the world is faced with a pandemic. Good day Mweb. I am attempting to cancel a fibre request for a week now. I keep calling and I am sent from pillar to post.

I am not even a customer and I am dissatisfied with your lack of service. I am unable to use another ISP as mweb has yet to cancel my request. The pop up message states that there is already a request for fibre at my address so they are unable to honour my request.

Please rectify the matter ASAP. I applied for fiber connection on the 23rd July Its 3 weeks now no response no calls no order. Have tried to log on online no response. Automated answering service. Have left my number numerous times , no response. I am so fed up with this pathetic service. What a disappointment, I wrote my comment with my frustrations reflecting the poor services provided by MWEB. I wonder or this comment will also be dropped. I fully agree with all the customers comments below as I experience the same.

I fully agree with all the other complainants, The after services from mweb is insane because the automated answering system is rubbish and frustrating and when you do reach a operator they are so incompetent to do their job and just transfer you to another automated system. It is actually impossible for mweb to assits their customers. My fibre has been installed on 1 September. To date I have not received my modem. I have made several phonecalls holding on for on average 40 minutes without success and when you do get to a person, they transfer you and then you have to go through the entire automatic phone system again and your query is not resolved.

I left several messages of queries on their website and even on that I did not get a reply. I do not understand that they are still in business if they treat their customers like they do not exist, It is a pity I signed up with them, but when the year is over, I will ensure that I cancel my service and go elsewhere where a customer gets treated like a customer.

I have even asked them to phone me back but no-one cares to phone you back or to at least answer your online query. I have also been trying the last weeks contacting MWEB. I am frustrated to listen to the automated voice recording system. You can try Technical Support or Billing Department, what a joke. The hours I spend to date and financial loss to me is for my own pocket. Hence, to close my account on both side they stated 30 days notice.

I been with them close to 20 years, when they still been worldonline, thereafter year after year we experience less support and poor service. I will not promote nor recommend MWEB to anybody. I hope MWEB read my comment and will be in contact soon, as it seems there are no other means to get hold of them.

MWeb accessibility is impossible. Everything is automated thinking all customers is technically inclined. They expect pensioners to set up their own router. There is no e-mail address where you can lodge a complaint. All contact numbers go through the same call centre line. I have been trying the last weeks contacting MWEB. I have spent more than min airtime just calling MWEB. I am frustrated I need my hosting to work. I stopped my debit order as i no longer use mweb for internet and i also tried to reverse the debit orders but the bank tells me there is a contract.

There is no longer a contract as i dont even have the MTN sim cards any more, both has been blocked due to the fact that i dont use them and dont recharge at all. You service is terrible…. Your management is incompetent how are they unable to return receive call or even read or respond to emails.

I have spoken with Bramwell Barnes one of your mangers he handed me over to Eugene Jones who has been having me call around and try and sort out matters with Vumatel. Vumatel on the other hand are saying that Mweb is supposed to contact a services manager inorder to sort the matter. Vumatel also informed me that Mweb place an order for my installation but so cancelled it.

Why and how is it even possible that I am in the middle of a situation when I only called Mweb to provide me with a service. I trust you are well. Cannot understand what is happening to this account. I have upgraded my account to MTN because Telkom line was very bad. I am billed for an account that I am not using. Telkom one. This is happening from May and June. Looks like July will be the same. What must I do to get the Telkom account cancelled.

I have already payed R Have been calling for days just to get the voucher to reload. The call centre is useless. You hold on for 30min or more!!!! The service sucks. Definately going elsewhere. Had enough! I dread ever choosing mweb. Serious is absolutely shocking. You can never get hold of them and they never contact you back. I am so disgusted in this lack of communication. After saying it will take a few hours and here I am still waiting 1 week later. I have been trying to get hold of mweb in all ways, via email, via calling and nothing seems to work!

You have not delivered my router for the last two weeks since my fibre units was installed and are already billing me for a service I am not receiving!!! Save my name, email, and website in this browser for the next time I comment. By Content Team All posts are published by our dedicated team of writers who curate, gather and produce relevant content for public. Contact of HubSpot customer service August 23, Contact of Oculus customer support August 20, Contact of Sennheiser US customer support August 17, Nicky 4 weeks ago Reply.

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