Where is my droid app instructions

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Contact us. Sign in. Choose your cart Mobile solutions. Home solutions. Have a phone you love? Line must remain active for 45 days. See vzw. Introduction Android Apple Basic Phone. Page contents. How to find your phone or tablet. Android Expand All. Select an option below to view the instructions on Google's website: Turn Find My Device on or off Find, lock or erase a lost device.

Apple Expand All. If you have any settings to turn data off to save power this will break the connection between the app and Commander. GPS can fail to find the exact location of a device if too many material obstructions are in the way of the satellite signal. The most common places for GPS to fail are in hospitals or metal roofed office buildings.

When the GPS application fails to get a clear reading of the latitude and longitude, the app will then send the user the network based location of their device. The network based location is the location of the closest cell tower to the device and could be several miles away from the the actual location. Satellite locations are constantly changing because of the curvature of the Earth so if the GPS fails to get the exact location try again at a different time during the day.

Notification while locating As of Android 8. GPS Flare The flare will send out an email with the current location when the battery gets low.

Make sure it's set to "not optimized". If not tap on the Battery optimization option. In the drop down select "All apps" and scroll down to find WMD.

Tap on WMD to be able to set it to "not optimized". Do you have a task management or battery saver app? Apps like that are likely to kill WMD while it works in the background. Get the email but no location Be sure your phones GPS is enable and set to "high-accuracy" mode. The app can help you by going to the GPS Setup menu. Ring Feature The ring feature will force your phone to ring at max volume no matter what it was set to.

Using via Commander From the Commander dashboard click the Ring button on the left toolbar. Common Ring issues. Won't activate via texting Make sure your using the sideloaded version of the app. Won't activate via Commander If your getting no response at all make sure the device has a data connection. Found button shows, but no sound Try changing the ringtone that the app uses.

Camera Feature Take pictures with either the front or back facing camera. Setup - On-Demand The on-demand function allows you to take pictures with the device's camera at anytime. Setup - On Failed Unlock Have the app take a picture when someone failed to enter your devices screen lock. Taking pictures on-demand From the Commander dashboard click the "Camera" button in the left toolbar, or text your camera attention word to your lost device's phone number.

Where your pictures are stored If you enabled the 'Save to SD card' feature then all pictures taken are also stored to your phones SD card. Common Camera issues. Fail to take picture The app may fail to take a picture if your battery is low.

This is because Android locks out camera access on low power. Fail to upload picture Your phone must have a data connection in order to upload pictures. A slow data connection may also cause the app to fail to upload. Some WiFi networks, such as corporate networks and public hotspots, may block some traffic on its network. This could include the way the app uploads the picture to our server.

Make sure your phones time is correct. If the time is wrong the authentication to the server will fail and it can't upload. Lock Feature This feature will remotely set a screen lock. Unlock: To unlock your device click the unlock button in the Lock feature slideout Note: Using the unlock feature will remove any screen lock that the app has put in place, or that you have put in place manually.

Once unlocked the device will no longer need any sort of PIN or password to access it. Common Lock issues. Device doesn't lock Be sure to enable the app as a 'Device Admin' from the remote lock menu. You will need to remove a screen lock delay. To remove the screen lock delay, enable a screen lock with any type, patten, pin, or password from within your phone's settings.

Once setup, in the setting for a screen lock now should be a time delay. You should now remove the screen lock. When setting the lock attention word, do not enter a pin in this box. You will set a PIN when sending the text to lock your phone.

Check for other apps that have 'Device Admin' rights. If they do, they could be setting constraints on your screen lock that we can't override. Try using an older screen lock PIN. If you already have a screen lock in place the app can't change it, only enforce it.

Log into your account online and click on the Lock tab. There you'll see an option to have the system reveal your last used PIN. If the above doesn't work try using an older screen lock you have had set on your phone. Android 7. This means the Unlock feature will not be able to work at all. You'll have to remove a screen lock by going into the phones system security menus. Read more about this issue here. Remote Wipe Remote Wipe will erase data permanently from your device.

Wiping your device Text your wipe attention word to your lost device. Passcode Requires a passcode to enter the apps setups menu. Setup From the main menu of the app click the "Passcode" button. Uninstall Defense Prevents the app from being uninstalled. Setup Open the Uninstall Defense menu in the app. Use Everytime your phone boots up the app will check if the SIM was replaced.

Common SIM Monitor issues. Doesn't show correct phone number The app gets your phone's number from the SIM card. Once this number is written to the SIM card it can't be changed. So if you port a new number to a SIM card, it won't be able to change to the new number. Because of this it may show no number or an older phone number. The feature will still work even if it gets the wrong phone number. False alerts Sometimes while roaming between networks your phones SIM number may change.

So long as you still have your phone you can ignore false alerts. The app will continue to monitor for future changes. Setup First you'll need to decide if you want to use the white list or the black list. Theft Detection Automatically detect if your device becomes stolen and react in a number of ways instantly. Setup Triggers First you should setup the triggers for the feature. There are many different options. Lets go over each one. Monitor screen lock If you have a screen lock enabled this will monitor failed attempts to access your device SIM removal Thieves will often remove a SIM card once they get a phone so it can't be tracked.

App uninstall attempt If someone tries to remove the app. Failed app passcode Attempting to access Where's My Droid when you have a passcode setup. Device powered off A thief will often turn a phone off as soon as then steal it so it can't be tracked. Airplane mode enabled Sometimes they may want to play with your phone so they enable airplane mode to try and prevent it from being tracked. USB cable attached They may be trying to download your personal info or hack your screen lock if you have one.

Low battery More useful if lost, as the battery gets low it can trigger the actions. Actions The actions are things the app can do for you once it detects your phone is stolen. Send an email Probably the most useful.

Enable screen lock If you don't normally have a screen lock this can be a great way to enable one when it's really needed. Display a notification Show a custom message in the notification bar. Activate ring feature Cause the app to start ringing at full volume. Passive Location Updates your device location to Commander throughout the day. Setup Simply enable it and you're ready to go.

Note: You must already have a Commander account setup in order to use this feature. Motion Alarm Activates an alarm if someone tries to pick up your phone. Setup Open the Motion Alarm menu in the app. Use When you need to set your phone down and leave it alone for a while. Arm Open the Motion Alarm menu and tap Enable. The app will begin a count down.

Set your phone down where it won't get moved on accident. You can exit the app or turn the screen off before the count down ends. Disarm Pick up your phone and turn the screen on. The app should prompt you to enter your passcode. If no pin pad apears you can use the notification to open it. Enter your passcode and hit enter. Geofence If you're out in public you can set a geofence for the area you are in. Setup Open the Geofence menu and click the settings button in the top right.

Use Each time you open the Geofence menu the app will find your location and show it on the map. Hide Icon Have the app's icon hidden from the app launcher drawer so no-one knows that it's installed. Setup Note: Due to Google Play restrictions the hidden icon feature is only available in the sideloaded version of the app. Use To open the app you'll enter that code into a calculator app that will appear. Hidden Icon Issues.

Call Feature Activate the app's ring feature from a land line. Use Call your lost phone from a phone that is on the list. Device Stats and Nearby Wifi Get stats about your device like battery level and see what wifi networks your device is near. Setup None required. If you wish you may change the attention word for this feature in the Attention Word menu.

Use via texting Text your Device Stats attention word to your lost phone. Use via Commander Log into your Commander account. Add a device to Commander. Add the device Open the WMD app on the device you want to add. Device limit You can have up to 10 devices total on one account. Notes When you add a device it becomes linked based on its device id, not the phone number. Remove a device from Commander If you get a new device you may want to remove the old device from your account. From within the app Open the Where's My Droid app on the device you want to remove.

Click on the Commander menu. Tap the menu button in the top right. Select 'Remove' and confirm 'Yes' in the dialog. You can also remove a device from another device on the same Commander account. Open the Where's My Droid app. Find the device card for the device you want to remove.

Tap the trashcan icon for that device. Select 'Yes' to confirm removing that device. From Commander website Log into your account at wheresmydroid. Mobile website Select the device you want to remove from the list on the left. Click on the device list again and select 'Edit Device'.

At the bottom of the slideout is a 'Remove Device' button. Desktop website Select the device you want to remove from the list on the left. Click the trashcan icon under the device name. Notes If you have an Elite account, removing a device will take away its Elite features. Commander Troubleshooting. Commander doesn't respond Data is needed for Commander to send its commands to your device.

I got a new device what should I do? Getting "Not Registered" status The most common reason to see the "Not Registered" status message is if the app was uninstalled from that device. Note: Be sure you already have an account and that your primary device is linked to it before linking Alexa. Finding your phone by voice Alexa supports both the ring feature and locate by GPS.

To make your phone ring say "Alexa, ask Where's My Droid to make my phone ring. Pro Purchasing Pro will unlock extra features in the app. Bought a new phone If you bought a new phone Pro will follow you to your new device. Pro on multiple devices Pro is indented to be per device. However it does link to your Google Play account so it will transfer to other device with that account To transfer Pro to another device all you need to do is open the Upgrade menu.

Elite Purchasing Elite will unlock extra features in the app. Commander account required You must have a Commander account to purchase Elite. Elite on multiple devices When you purchase Elite its for all devices on your Commander account. Move Elite subscription Elite is tied to the Commander account you purchased it for.

Handcent Tap the "Inbox" dropdown and select "More". Android Kitkat In Android 4. Manufacture replacement apps Even though you may not have downloaded a third-party app, it may have come pre-installed with one. Uninstalling the app Sorry to see you go :. WMD Version 6. Finally, you may now uninstall the app from either Google Play or the phone's system menus. Upgrading to Pro or Elite The app has extra features available in both the Pro and Elite versions of the app.

How to Upgrade The upgrade to Pro and Elite must be done though the app. Notes about Pro We no longer sell the Pro version, but if you already bought it then you still get access to all the features you paid for. Notes about Elite Elite is for your whole Commander account. Delete Account If you would like to permanently you may do so within your account online.